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Returns, Refunds & Exchanges Policy

365 Days Return

We will offer a full refund or exchange within 365 days for unwanted, unopened, and unused items. You can also return faulty units within one year of your purchase completely free of charge and for a full refund or exchange.

UK Customer Returns

We want you to buy from us with total confidence. If, for any reason, you are unhappy with the product you order, simply fill out our returns form here and email back to [email protected] . We will send you a postage label for your return. Simply place that on the outside of the parcel and drop it into your nearest MyHermes collection point - find the nearest one using this link Please also make sure to print off your returns form and include this in the package that you send back to us. That's it! When we receive the return, we will process that without delay!

Non UK Customer Returns:

Please fill in our returns form here and return it and the product to this address:
Returns Dept,
DPFOC UK,
Unit 2,
Howard Centre,
Paper Mill End,
Birmingham,
B448NH
UK