Customer Service / Phone Orders: 0121-356-6705
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Returns, Refunds & Exchanges Policy

Change of Mind / No Fault with the Product:

At Carvaka, we want you to buy from us with confidence. This is why we offer a no quibble 30 day, change of mind returns policy. If you change your mind about your purchase within 30 days, simply return the product to us and we will issue a refund or exchange the product as per your preference. In order for us to return / exchange a product for change of mind (ie if there is no fault with the product), it must be unused and in original packaging. Note that in this instance, shipping costs will not be refunded.

Faulty Products:

In the event that the product is faulty or breaks through normal use within 12 months of purchase, then we will return or exchange the product for you.

How to Return an Item to Carvaka:

Please download and complete our returns form here and return it to the below address.

Unit 2,
Howard Centre,
Paper Mill End,
B44 8NH

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