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Customer Service / Phone Orders: 0121-356-6705

Delivery and Shipping

Christmas Delivery Hours

Date Note
Thursday 20th December Order before 3:30pm using Tracked 48 Delivery for delivery on Christmas Eve
Friday 21st December Order before 3:30pm using Tracked 24 Delivery for delivery on Christmas Eve
Saturday 22nd December Order before 12:00pm (Midday) using Special Delivery Guaranteed by 1pm for delivery on Christmas Eve
Sunday 23rd December Order all day using Special Delivery Guaranteed by 1pm for delivery on 28th December
Monday 24th December Order before 3:30pm using Special Delivery Guaranteed by 1pm for delivery on 28th December
Tuesday 25th December Orders will be dispatched by 27th December
Wednesday 26th December Orders will be dispatched by 27th December
Thursday 27th December Orders dispatched as normal
Friday 28th December Orders dispatched as normal
Saturday 29th December Order before 12:00pm (Midday) using Special Delivery Guaranteed by 1pm for delivery on 31st December
Sunday 30th December Order all day using Special Delivery Guaranteed by 1pm for delivery on 2nd January
Monday 31st December Order before 3:30pm using Special Delivery Guaranteed by 1pm for delivery on 2nd January
Tuesday 1st January Orders will be dispatched by 2nd January
Wednesday 2nd January Orders dispatched as normal

Countries We Ship to:

We ship to all countries on planet earth  

Turnaround

All orders placed before 3:40pm on weekdays will be dispatched on the same day. Orders placed after 3:40pm on Friday or at the weekend will be dispatched on Monday. Next day delivery orders placed on Friday will arrive on Monday unless the Saturday Delivery option is chosen as per the table below.

UK Shipping Rates

Delivered to Service Expected Delivery Timeframe Tracked Price on Orders less than £20 Price on Orders over £20
UK Royal Mail 48 Tracked* 2-3 Working Days Yes £2.99 Free
UK Royal Mail 24 Tracked* 1-2 Working Days Yes £3.99 £0.99
UK Royal Mail Special Delivery Guaranteed by 1pm Weekdays Next Working Day Before 1pm (Friday orders arrive on Monday) Yes £6.99 £3.99
UK
(applies to Friday orders only)
Royal Mail Special Delivery Guaranteed by 1pm with Saturday Delivery Friday orders arrive on Saturday Yes £9.99 £6.99
Expected Delivery Timeframe
2-3 Working Days
Tracked
Yes
Price on Orders less than £20 (applies to product weight < 1 Kg)
£2.99
Price on Orders over £20
Free
Expected Delivery Timeframe
1-2 Working Days
Tracked
Yes
Price on Orders less than £20
£3.99
Price on Orders over £20
£0.99
Expected Delivery Timeframe
Next Working Day Before 1pm (Friday orders arrive on Monday)
Tracked
Yes
Price on Orders less than £20
£6.99
Price on Orders over £20
£3.99
Expected Delivery Timeframe
Friday orders arrive on Saturday
Tracked
Yes
Price on Orders less than £20
£9.99
Price on Orders over £20
£6.99

Global Shipping Rates

Delivered to Service Expected Delivery Timeframe Tracked Price on Orders less than £20 Price on Orders over £20
Europe * Priority 3-5 working days No £4.99 £1.99
USA & Rest of the World Priority 5-7 working days No £4.99 £1.99
Expected Delivery Timeframe
3-5 working days
Tracked
No
Price on Orders less than £20
£4.99
Price on Orders over £20
£1.99
Expected Delivery Timeframe
5-7 working days
Tracked
No
Price on Orders less than £20
£4.99
Price on Orders over £20
£1.99
*Countries in EU
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Any destination not listed here is considered ‘outside the EU’.

 

Royal Mail International Standard shipping services are only available for total ordered weight less than 2 kilograms.

Total Discretion Guaranteed

We understand that what you buy from us is your business and your business only. We treat all purchases with total discretion and confidentiality. For total peace of mind, be assured that every delivery arrives in unbranded, standard paper packaging – there is absolutely no mention of Carvaka or any indication as to what is inside. Also, your purchase from us will show on your credit card / Paypal statement with a narrative that will in no way tie it to Carvaka. So enjoy your shopping experience with us safe in the knowledge that we treat your purchase with absolute total discretion and confidentiality.

Customs & Import Duty / Taxes

Orders from EU Countries

Orders to non-EU destinations may be subject to import duties and taxes. These are applied when the delivery reaches your country. Please note that you are responsible for paying any such taxes.

USA

All orders to the USA are duty and tax free. The price on our website is the final price you will pay - there are no hidden charges.
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